Technology Is Changing How Healthcare Is Delivered - CTO of Moving Analytics Shuo Qiao is our guest!

And welcome back to another episode of tech pro unicorn podcast today we are going to talk healthcare technology which is just everything that I'm about everything that this podcast really should be about. And we're going to talk about a really cool technology and a really cool company. That's that's helping do this virtually right? So they're they're helping in healthcare they're helping transform healthcare care if they're doing it leveraging technology and today I'm joined by Shao Chao who is. Um, the co-founder of this company. We're going to talk about. So if you want to follow along at home. The company is called moving analytics. It's at http://movingallytics.com andiao is the co-founder and cto of moving analytics. It's a digital health company that reduces. Ah, large number of heart attacks through digital cardiovascular disease prevention programs. So we talked about a little bit of this in the past right? How do we use ai? How do we? How do we bring technology into the home setting to to better treat patients and this is totally um. Point to that they work with a multidisciplinary team a cardiologist nurses nutritionists and exercise like phzzi here's ah, here's a tough word and even though I'm in healthcare care right? Physio physiologists to. Create personalized rehab programs for heart attack patients which they can access anywhere through their mobile phones. The programs help patients to manage their medication exercise daily create healthy habits like giving up smoking. While reporting their activities to their doctors and other caregivers. This is a whole other point that we've always talked about right? like how do your doctors know what you're doing so this this technology also addresses that this. Cuts by None the risk of a none heart attack doubles. The likelihood that a heart attack survivor will live for None ars or more moving analytics is raised none with their digital health programs developed in partnership with Stanford University they serve over None people. Annually company works with several high profilele partners including the us department of veteran affairs Kaiser Permanente mayo Clinic Halleggany Health network um

05:03.44
techprounicorn
To grew up in China earned his computer science degree from the Indian Institute of technology in Madras which we were just talking about before the show which is very very cool. The top engineering institute in India. He moved to the us in 2013 for his master's degree in computer science which he received from the University Of Southern California he's currently joining us from Los Angeles where it is warm and wonderful. Not quite as hot as phoenix shall. Thank you for taking the. Time and joining us here on the podcast.

03:03.70
Shuo Qiao
Thank you Michael thanks for the invitation.

06:13.56
techprounicorn
I love it. So everything that you're doing is is like what we love to see right? You're like you know a historical medicine has been. You know if you're a patient you get in your car. Regardless, how sick you are you travel to a physician or. Fighter um, you know you sit in a waiting room wait a long time you you know, usually see them for 15 minutes they give you a whole bunch of homework to do and you go home which is where you want it to be in the none place right. And when we look at technology and and the use of mobile technology special mobile phones I mean you guys have developed something that that just you know serves the patient by keeping them at at home serves the physician by giving them the information from the patient right? So you're.

04:58.35
Shuo Qiao
Death. Is it.

08:05.94
techprounicorn
Helping them make make this great. You know this treatment plan with them. Um Interre leveraging mobile technology. You're kind of like all all in it to win it all together. So as a co-founder. How did you guys see this need come up. How did you see like o. Have something here where we can really help.

05:39.50
Shuo Qiao
Ah, you know and this you know, ah home car I think that Demand is always there but you know a lot of people just struggling to go to the hospital all care center to get enough care. But you know.

08:48.62
techprounicorn
With.

06:10.53
Shuo Qiao
It was ah you know restrictly the better technology back then that you know ah thing that they want to do cannot be che because theres no smartphone back then there was no, you know Ah ah, good speed internet. There was no ah business model around that things like that and the all factors that ah prevent that from happening. And what good thing that you know, ah and ah make this happen is you know, ah back None None ah seven eighty years ago there's ah a boomer of smartphones and and the internet infrare also increased for the speed all stuff. And you know and the and the monomo ah people start thinking about the possibility of doing care at a home and and just think about the efficiency of you know you'll be able to talk directly to the doctor online still obviously you had to you know make a phone call guide your appointment go in person. You know how much time you being saved all stuff and theyre just tremendouss of one is to do ah home care and along with that you know for us, you know we focus on homebased carddac rehavitation because we do see a need you know? Um, ah to full cardiac rehabitation and you know, um. You know? Ah overall american there's probably ah, None american every year at ah, eligible for cardiac rehabilitation. But ah it probably only you know one thirdd of them actually attend carddac robitation which is. And like not a good number to be honest because Cardiagram is ah really important for patients actually because it doubled their chance leave for file mall years and that's by ah down the research ah from the research result from American Hardware Satiation so it's super important to attend that but only None thirdd of them attend. What's the reason because it's far away they have to go 3 times a week full time straight weeks and it's far away and harsh guy do the time usually during the work hours off yours you have to you know take pdo and you know. Drive a property well to hours to go there. So it's super hard. You know and then you know it just came to us that why don't we build a homebased cardick rehabitation park program and so that you know they can do the rehabitation at the comfort of their home at their own time. So. That's why that's how it come to our men.

14:01.16
techprounicorn
I Love it right? You you bring up so many points that are valid when we look at continuing care in Healthcare A lot of people just don't follow through. They have an event they get treatment.

11:10.91
Shuo Qiao
Um, movie is it.

14:30.82
techprounicorn
And usually whether it's physical therapy or continued Cardiac care people just they don't do it. They have busy lives. They don't want to drive. They don't want to go there. Sometimes it's cost prohibitive. Um, and we can drive I Really believe we can drive cost down.

11:33.35
Shuo Qiao
Please.

11:51.21
Shuo Qiao
These.

15:09.00
techprounicorn
In Healthcare provide better care and better outcomes with the use of technology just like moving analytics right? where we can. We can deploy mobile technologies that they already have so the costs are relatively low, right? Usually the engagement through this.

12:15.59
Shuo Qiao
You know.

15:46.58
techprounicorn
Is a lot higher people prefer to to be engaged on their on their phones or on their computers than you know as the inconvenience of showing up at a physical location.

12:55.25
Shuo Qiao
Many.

13:10.59
Shuo Qiao
Yeah, of course I just think about the traditional cardiacrrappulless center way of doing things like as I said there's hardly none of the patients you know apply if I'll go to rehaps center and they start the program. But just because is's such a long way to drive to there and it's ah such a hard time. You know, hard hard ah hard thing to schedule the time like 3 times a week and like trial weeks three I think the the finish rate like ah is probably half of that which means half of the None the patient that apply efo. Starting the carddacryly center program only half of them finish finish. It. So I think you know so the rotation rate really not great and with mobile you know karra and homeba' car. The retention rate. Ah i' much hair you know, know and patient just you know ma willinging to just.

17:51.88
techprounicorn
Dash.

14:58.33
Shuo Qiao
Use that approach because just so easy Just open the smartphone. You know they are connected to the doctor. So.

18:17.74
techprounicorn
It's interesting right? because we saw take the pandemic right? We saw everything shut down and healthcare care essentially go almost 100% of virtual right? You saw your personal physicians you saw.

15:18.73
Shuo Qiao
This is.

15:33.79
Shuo Qiao
Me.

18:48.48
techprounicorn
Minute clinics the urgent cares The almost the yeah Er right? Almost everything was virtual unless you had Covid and then you were in a physical setting if you had a serious enough case of Covid right? but Healthcare totally went virtual and went to home care and what's.

16:06.87
Shuo Qiao
That was.

19:27.60
techprounicorn
Just boggling my mind right now is everyone's kind of going back right? like going back to the way it was and I'm like wait a minute. We just kind of prove that we can deliver Healthcare via telemedicine and telehealth. Um.

16:53.47
Shuo Qiao
Um.

20:03.80
techprounicorn
With with with high rates of of success and accuracy and grade outcomes. Um, what's your thought I mean to me I believe Teleheth and and home health using technology. Is is really the future right in in the future. It's probably going to be the majority of how health is is but I want I want your thoughts on on telehealth in the future.

17:33.83
Shuo Qiao
Um, isn't and. I Think this really great. You know question on that and I thought on that is probably going forward going to be a combination for Sure. You know it just be in Personson Basic plus you know, ah home care with mobile or technology together and the reason I'm saying that is. And you know and also when do we choose in person versus so ah, home care I think one of the factor is ah you know was the urgency or seriousness seriousness of the disease or conditions and that's what actually mobile care. Probably also can shy where the mobile care at home can help the patient to do the triaring which is super important as as the triage is dumb like you know you ask the preliory questions and. Doctor online all Physician land you know can just answer that question for you and suggest whether you just can do a home care. Um, you know, ah directly you know all you can't you You should ah make a appointment to do a in personson visit once the tri is doneg I think you you know you know you. Just follow the guidance and some patients who need the in-person care will go there and and you know most most of them will stay at home and do the care. Yeah I think that but that'll be the case.

23:36.46
techprounicorn
um you know um cardiac if we think about these patients. Um, after a cardiac event or even leading up to 1 right? Whether they have blockages or other things. Um, these people are are fairly frail.

21:09.91
Shuo Qiao
Um, was.

24:14.86
techprounicorn
Right? They're they're compromised I'd say so um to me right? Just the services that you guys offer the the therapies that the treatments again that they can do in their home. Um on a mobile device is a. It's it's it's it's It's Awesome. Talk to me about some of like the success stories right? What are the? What's the feedback that you're getting from some of your you know the current customers that are using this.

22:17.63
Shuo Qiao
I think ah I think ah what we are facing at ah, 2 different parties I think we are facing the Kara provider and also I think the patient also you the arm product. Ah you know I'll just use these 2 angles both I guess ah found the patient.

25:55.54
techprounicorn
Yes.

22:57.90
Shuo Qiao
I think we already touch a lot. You know the love of the product because ah, not only make them life easier where you know they can continually talk to their doctor. Their carmander. Ah you know. Tell them. What's happening with them. What the condition was asked for advice and there are also guidance really needy for them on on a mobile phone the open and they know what to do for the day and for next day things like that they got training material things like that they can learn on the mobile. Um, and that's amazing for them as experience they don't have to travel. It's easier for schedule time all stuff and um and that's that's just you know tremendous help and on top of that I think another thing they really like as part of the mobile program is. Instead of just taking 2 hours a week or 3 hour 3 times a week things like kind of visit visiting av that scheduled with car manager. They actually get care potentially like you know none? which means um.

28:08.52
techprounicorn
This.

25:09.91
Shuo Qiao
They get longer time of courage that you know, ah the can actually text or talk to the doctor anytime they like and of course they made the doctor or the camera manager may now reply them right away but they will get them back as ap instead of they have to schedule apartment and go. So the car also over you know there is a smart devices. They're tracking their you know vital sign try to tracking their symptoms so you get the continuous you know, continuously the you know the data for you so that the doctor can look at your data. That for last 24 hours last seven days last fourteen days is super helpful for the doctor. Also you know to dark this is your condition. You know so that's another huge improvement like compared to the traditional rehab in the center where they get Kara 3 Times a week and probably by average time right? And now you have none throughout the week so that's you know, amazing feedback from our our patient as ah as well and that's. Ah, two things I meanly feedback from our ah you know the patient's customer that we had and I think in terms of the ah hospitals. You know they are also really happy to use our product because as ah, we also touched that a little bit at beginning where they actually struggle of. You know they also know you know Cardio Rehab really good for the patients and all the patients should do it. But the problem is you know, ah patients have the drop po rate. They don't come to the rehab center even they make a appointment. They don't show up and that really worry about the hospital because when of the measurement they. They have for their performance is the realmission rate for the hospital and the you know insurance company. They really want to show good care by showing a really low remission rate so that you know they are struggling with that because.

31:56.96
techprounicorn
Since then.

29:21.75
Shuo Qiao
Patient Don't attend Cardnat Rehab Now they have us at their partner and they're really happy to have us in the sense of ah we part the care at home and that increased the participation rate of the patients into Cardiac rehaetition program and that helped them to reduce their. Remission rate and and make their metrics look much better and also you know I think for the hospital they want to give the patient. The best care you know and that with the home care as an extension of their hospital care. They show that proof to their ah to their patients.

33:39.96
techprounicorn
Ask.

30:36.89
Shuo Qiao
And so they are really high on that side as well and in terms of the economy cost I think that's more relevant to the pair in the house system that ah for the pair that work with us. They also struggle with the Re emission rate but like ah but what matter for them is. Even more on the economy side right? with the remission rate go like keep being high. They have to pay a lot of of their paradet for reimbursement so they are waiting to pay you know, ah some money for us so that we take care of their patients so that the.

34:36.20
techprounicorn
Correct.

31:49.73
Shuo Qiao
Patient. Don't get remeed so they don't have to pay the reimbursement for that part. So. It's a huge Economys you know, ah safe. Ah for for the pair as well in the sense of by working with that. They you know not only improve the care quality of the patient also reduce ah the cost. For them economic. So.

35:33.14
techprounicorn
Yeah, you know what's really cool What you just explained is what I think everybody wants to change in Healthcare right? when you talk about people and they talk about Healthcare care. They want the quality of Healthcare care to go up right. Which it which it does because patients stay more engaged with this technology right? They want the cost to health care to go down which it does because the economics of levering technology leveraging technology in this case drive the cost significantly cheaper than an On-prem environment. Um.

33:06.89
Shuo Qiao
With this. Maybe.

36:43.34
techprounicorn
It's almost like this is a little microcosm of you know in granted roleing in cardiac care here. But if we take this and look at other modalities and other treatment areas right? This is a great example to me of we can transform healthcare. And it's hard. Sometimes we think about boiling the ocean and we think about all of healthcare and it's so big but you guys really took one little piece of that and and created a program. That's highly effective that drives cost down and improves outcomes. It's a win-win for the payer of the provider. And the patients. It's really kind of cool. Um, you have experience right? Both growing up and exposure to to China did your studies in India when when you look outside the us. Um. You know, are there technologies like this available in those countries are they as prevalent as what you guys are doing here and you guys co-founded the company deployed it grew it and our and are you know? are there others doing the same thing. Are you guys penetrating those other markets.

36:01.51
Shuo Qiao
I think what's happening in China india I think the housecar system are a little bit different compared to the us and in China and India I think a lot of people are doing ah all our pocket cash payment instead of the insurance payment. And in China there is a Garmin inference instead of private inference company America is totally different like most of you know, ah the patients using you know, commercial private insurance companies. Um, so yeah, the disease model are different and also the population then that city also different.

39:57.90
techprounicorn
Students.

37:15.75
Shuo Qiao
Ah, in in you know India china and compared to the Us. So ah, those differences I think also you know, ah, not only those None differences under so other differences on ah what ah metrics ah being focused in different country. In the us I think because the us has been you know doing house care industry for such a long long time. It has been evolving for such a long long time. It not only you know providing the care. Ah, ah by serf. And also is shifting to something called a value based care right? previously. It is called you. You go to hospital. You get the care you you know have to again rebursed patient get immersed things like that and right now it's more ship to ah shift to a college. Ah, ah, character quality. Basically you know he. Instead of you. You know the Donald Surgery in the hospital you get the reimbursement right away the ah pair ah pair company. Want to see the patient ah get a car get a portion. Reimbursement. But if the patient don't get reimmeed in thirty days or ninety days then the hospital get another reimbursement so that really drive that the hospital to None par. What even better quality of care right? and compared to.

43:01.72
techprounicorn
This.

40:04.95
Shuo Qiao
In China and India I think theq on the face of trying to cover the reimbursement for the car by serve as many of disease condition as possible and they just start catching up on the karac quality part which is not. Widely adopted in the policy and you know, ah the government ah reimbursement policy and commercial policy. So that's a little bit different for um, ah condition in the us and in the India and China that. Ah, without the driver of the card for care it going to take some longer time to have this homebased care to ah propagate to become even more popular but at the same time as I said you know in China us ah, not in China and India a lot patient like. Paying all of their pocket by cash so that basically drive the possibility of just doing ah you know one-off consultants on the mobile and you pay for that consultant fee right? away type of business model there and and is already becomes super popular there that. You know, patient, get an ah app and they can ask for the doma experty for each disease condition. They want to ask online and the the question will be directed to the expert there and they will answer that and the patient is pay all of pocket for those authors and and it has been but widely adopted. Um, and there but what's liking and and need improvement There is you know, um, the driverful ah carac quality that and talking about on the insurance company and Garmin Insurance company side. Of course they already start doing that. But I think ah they need some ah couple of years from my effort to ah make it more widely accepted and so that you will potentially help you know the the home care ah company like us to have some opportunity here.

47:23.16
techprounicorn
You know it's interesting right? because of the populations right? when we get into these densely populated areas. It's just not possible for them to um, you know have the opportunity to to go physically.

44:21.11
Shuo Qiao
It.

44:28.50
Shuo Qiao
For he.

47:58.16
techprounicorn
2 facilities right? it it would just be overwhelming um tech trick. Yeah yeah.

44:57.39
Shuo Qiao
Yeah, and that's why you know? Yeah, that's why it's ah you know as just said the right now the pay auto pocket that a model is widely adopt while we lot in India and China that even for rural I they don't have.

48:23.38
techprounicorn
Yeah. I.

45:34.27
Shuo Qiao
You know a good doctor there they can ask doctor directly online for a doctor in the big cities like in Shanghai in Beijing, you know they can reach out and reach out to them directly with the mobile phone in the acar and and now they have even. Ah, because you know and India I don't know of the inf infrastructurecture but in China the inf infrastructurere of internet are getting better and better and they have fourji none d you and like you know they can't do you know a really high quality video call and you know you know there as well. So even yeah, know Remote Valley Village I'm talking about. Yeah.

49:34.72
techprounicorn
This.

49:46.20
techprounicorn
Yeah, it's It's so cool right? I mean we're We're a little spoiled here I think in the Us because if we want to most insurance covers you know Telehealth of some sort. You know we can pull up our phones pull up an app.

46:43.61
Shuo Qiao
So.

50:19.40
techprounicorn
You know log in and you know usually we can talk to a physician within ten fifteen minutes you know using teleheth it's it's very cool. Um, so you guys you know potentially wind up being both ah a b to b and a b to c customer you know.

47:22.81
Shuo Qiao
Um, forgive me sir.

47:45.13
Shuo Qiao
Um, ah right now we are more like eating. Yes.

50:53.80
techprounicorn
Population and designing for that. So as a Cto right? A relativelyably young Cto I might I might say right? you guys? Yeah, you know? Yeah, So um, you guys built this right? Anyone who knows that they enter.

48:07.90
Shuo Qiao
Or a hate anxiety.

51:34.88
techprounicorn
Any business in the in the Healthcare care right? that comes with lots of regulations and and laws and hipaa and high trust and you know we got all these cool buzzwords that make you feel really safe. Um, how do you design a product right? that ah that that's a consumer kind of. Base product as a Cto like how hard was that what what went into your thought process around that.

49:22.43
Shuo Qiao
I think is a super hard is harder than I thought because you know when we start we are not i' I mean you as you know I'm like young and you know and don't have much experience at of time and I'm ah surprised how hard it is and how complex it was.

52:57.10
techprounicorn
Click.

50:01.15
Shuo Qiao
Ah, but you know good thing is you know we we figure all along the way and the way we did it I think you know housecar which is good thing in the sense of ah you know, ah the companies and the government take ah patient's data privacy. Ah, seriously and even have the law and regulation there I think it's a good thing that you know show risk respect and take care of good care of the patient data and to achieve that I think for our company I think I think None level things that we were doing at none you know we have really to teach ourselves what we need to achieve on the company level throughout every employee of the company. We have probably the hipa training security training so that everyone in the company knows what data is supposed to be product data what data are now like that sensitive. They you know they can deal with regularly. You know? Ah, they have to have ah a awareness ah to begin with for anything. They do you know, even not a developer even its other team. You know sales or other you know teams they shouldn't know this. So I think it is a good thing that everyone is aware of this. So will you do the things in the company or doing operation in the company or ah putting you know a program in the in the product they you know are aware of those things and they are careful on they show respects and that's the first thing we do right? do a company while like hipa security training.

55:15.30
techprounicorn
Screen.

52:49.21
Shuo Qiao
Ah, None thing thing is more like technical side. How do we you know? ah you know achieve and meet the standard of the security regulation. What's good thing about is the Garmin regulation usually have a good documentation on you know what need to be done on each different domain.

56:15.48
techprounicorn
Um.

53:23.90
Shuo Qiao
And and and for eacht man was the granular control need to control I mean students that need to be implemented. You know what's the different control needp implemented ah and they wrote it down in you know in in details and requirements and you know, ah. That's give us a good guidance that you know we just go through the list and you know make sure we check the box and you know and then we should be able to go to go on the basic minimum level in the sense of we meet the bar and there are a couple of industry. Wildy adopted standard. There's a hippa compliance. There's socksu. There's high trust and there some are either to j some a harder and you know we are glad you know we and high trust probably went on the hard harder one. So I we are really glad that you know just. Two months ago we just finally achieved high trust certification and that means we are complaint. So that's a big ah treatment for the company. Yeah, it's hard to get. Yeah, so yeah.

58:22.18
techprounicorn
Oh Wow Congrats Yeah, that's hard to get. That's right I mean um when when you're doing all this right? and you're kind of. I Mean because you're learning while you're designing right? which is which is I mean you have all your technical knowledge. But you're like oh how do I solve for this requirement. How do I solve for that requirement. Um, but it's not just a once and done right? You guys are constantly. We always hear about.

56:10.63
Shuo Qiao
Move in.

56:24.61
Shuo Qiao
Are.

59:33.68
techprounicorn
All this cybersecurity attacks on we we have a client in Healthcare Care um and and they just got breached right? and it's devastating right? it it brought all their systems down for several weeks it made the papers. There's still usually lots of fines. Penalties attached to it. Um, you know I don't I don't understand the the sick people that choose to try to attack you know hospitals and and people that are trying to do good in the community and provide care. But.

57:37.57
Shuo Qiao
Um, we.

01:00:41.98
techprounicorn
But they do right? There's those kind of people that are malicious. The bad actors how you know as a Cto how vigilant do you have to be to try to constantly stay ahead of all these these people.

58:02.27
Shuo Qiao
I mean I think what he said it's totally right? And as a company we keep checking what's new. What's the thr things like that and what's new tech technology that potentially help us to ah leave the pressure a little bit you know and provide a better security That's why we actually have been changing our architecture for a list of 3 times that I remember in ah in the sense of each time provide a better ah security feature and you know and better encryption. You know, better policy things like that. And you know, um, you just have to keep alerted. What's new ah available on the market that potentially helps you to do that and also was the new thread that we had to you know to to product against. And also another thing that you know. Ah, yeah that we have to do is always do internal audit in the sense. You know you have to have regular internal review that ah I think there are None parts that we do.

01:03:09.20
techprounicorn
10

01:00:21.67
Shuo Qiao
Ah, first thing is we do an internal imply interview that ask them what do they do in like their work life like and then we identify where other potentially security risk are there that exposing possible exposing data things like that is there a risk of that then we you know once we. Interview analysis with a risk and then we do remeation for that and none thing we do is more technical that we have auditing every access every you know in terms of who what time what data they access was this is success or fail. What the result. You know how long how large the request how long it takes things like all the detailed data on the granular level we have log we log everything and and once you file regularly review you know, ah pull off the log and we will do a review and see whether is a risk whether there's someone have. Ah, abnormal access pattern and or did someone try to log in like from with this try to log in like like once thousand times in like None nute something like that they are clearly attacked things like that you know was the things that we we basically have to do the analysis as well. You know that those are the things that we do regularly.

01:06:04.10
techprounicorn
You know to me right? I've always said like I'd love to be a cio of a large healthcare provider. Um, and I've always said and I never want to be the Cto because the the cio is like the relationship guy. The vision guy.

01:03:12.77
Shuo Qiao
Um, yeah. Is it.

01:06:43.60
techprounicorn
Cto is like hey that's great. But now I got to figure out how to make it work. You're you're dealing with all the technology and all the tools that are available and then bringing that all together to keep the data secure the platform operational.

01:03:43.59
Shuo Qiao
Um, yeah.

01:07:13.66
techprounicorn
Everything that really matters right? Lands kind of on a Cto shoulders. Um how how involved are you in like the app's use and feel right like the the customer design the the customer experience how much of that. Do you get? you know this is an app that.

01:04:15.15
Shuo Qiao
Um, yeah.

01:07:53.60
techprounicorn
That's on a mobile phone in Users hands How how close to that. Do you get to stay.

01:04:51.65
Shuo Qiao
I think ah you know, ah that ah what one good thing is you know we get a really great help from ah of our vpo product which is Joe.

01:08:16.92
techprounicorn
And. Excuse me.

01:05:23.15
Shuo Qiao
You know he take a lot of that ah into his hand in the sense of helping us to make sure the user experience are good. You know of course you know all the and co-founders and their ah key members all use help him to give him feedback and you know so that he can design all you know have the region on what's the.

01:08:39.92
techprounicorn
Spring.

01:06:01.55
Shuo Qiao
You know, best user experience for the for the for the patients I think there's couple of key things that we kept in the in the app and I think it's really good that we received really good feedback from the patient that you know, ah None thing is I can remember you know, ah our and. App super simple like because the population that we deal with usually is mid- age or probably older population and they tens now so tax-avvy so we make our app as simple as possible. Our you know the size of our font. The you know.

01:09:47.60
techprounicorn
Position.

01:07:18.27
Shuo Qiao
Ah, really big as Well. So that is easier for them to read and they're just couple of single buttons intuitive buttons for them to you know to to click and there's several simple pages that they know what they mean you know things like that so we want to keep data as. The core of our you know design in the sense of the usability and and you know and and how easy to read things like that and along with that. We also have we even like go a step further that we know there's we are also dealingeming with a lot of minority.

01:11:37.54
techprounicorn
Then.

01:08:35.45
Shuo Qiao
Language population. So you know we have not only the English version of the app. You know we also have ah Spanish support as well. So that's something that ofcars we plan to add a all language support as well. So that you know it just makes the life easier for our patients.

01:12:14.88
techprounicorn
I love it right? It just you know the role of Cto to me as always. It just seems kind of just overwhelming right? all day because you have to stay close to the product you have to stay close to your own teams right? You have to be.

01:09:36.75
Shuo Qiao
Yeah.

01:12:54.12
techprounicorn
Involved in cybersecurity and you're usually dealing with infrastructure and architecture and Cloud and um, you're just like I just picture like Ct is sitting on a chair just kind of spinning in a circle right? because there's just so many things.

01:09:56.43
Shuo Qiao
Um, you know.

01:13:27.10
techprounicorn
That a Cto is really involved in right? Whether you're sending direction or setting policy or or exploring right and listening to the product guys talk about like hey we need to do this that and the other because they don't bring it to life right? Sorry product people.

01:10:32.83
Shuo Qiao
Um.

01:10:47.63
Shuo Qiao
None

01:14:01.66
techprounicorn
Product People are usually like vision people or they might be you know setting like these are the upgrades that we need but it's really like the the Ctos and and the tech teams that then are challenged with bringing that to life and making sure that it's secure. And making sure that it's you know, fast and agile and you know doesn't affect the customer experience. It's it's just kind of crazy all the things that swirl around a Cto.

01:11:54.47
Shuo Qiao
I Think ah, one key thing is you know you have to ah find the good team member and good to colleagues to work with you know I think you know I get great. Health internally is a different you know. Colleagues and they take our care of their thing that they they do and that's really amazing and just make my life easier I Guess on that side.

01:15:48.84
techprounicorn
Yeah, does do you know? do you manage is your most of your team remote and and and virtual and how is it like you know managing a team that's like that.

01:13:07.23
Shuo Qiao
Ah, ah, we were remote for a while for during the pandemic but ever since I think the new year I know we started the policy that because most of us you know are vaccinated all stuff and we just follow the state. Ah um. Ah co-ed policy. Basically you know the suggests us that as long as the vaccinated should be fine. So we start ah ask our employee to ah, move back to the office 3 times a week is still hybri. You know, but not not every day and they have to go but ah, 3 times a week I think that could.

01:16:49.66
techprounicorn
Other.

01:14:24.87
Shuo Qiao
That's combination is good in the sense of fully remote I think sometimes it is just like the connection when people discuss in phase that it has more efficiency but like going to work in the office every day I don't think that's good. I think that's ah you know. Also you know a lot of Overqueue because all the travel time and some others things like that and I think ah you know None 3 times a week that's a good balance between you know the efficiency and.

01:18:17.50
techprounicorn
Listen.

01:15:38.53
Shuo Qiao
The the happiness of the you know impliers assume that.

01:18:47.50
techprounicorn
I love it. I love it? Well um, very cool I love what your product does I love the the niche market that you serve. You're just a great example of you know what? how we could. Transform healthcare right? How we could leverage technology and really drive costs down patient satisfaction up engagement of better outcomes. Thanks to the data that's provided to the provider. It's just kind of a win-win all the way around. Um, have you guys thought about. Other places where maybe you could take this model that you guys have built and and serve other segments of Health Care that's kind of a leading forward thinking statement. So it's okay to dance around that.

01:17:09.21
Shuo Qiao
On this. Yeah, definitely. That's something you know our our road map but at the same time we definitely add the near future. We definitely want to stay focused more on the ah hard diseases. Ah, right now you know we want to expand more heart diseases that we cover. Ah probably that's. Ah, None thing that we tried to you know cover righta away's copd and but you know a alarm is heart disease that you know we cover I think another thing that ah ah we can I think a similar all close that we can ah take taico is probably a diabetes an obesity.

01:21:05.98
techprounicorn
Next.

01:21:35.66
techprounicorn
And.

01:18:33.97
Shuo Qiao
That's something that we can you know start thinking about that and along with those kind of domain expansion I think Also the geographically you know expansion and right now we're trying to expand across the us as well and it's this another thing that ah you know we we. Tackling in in in the near future.

01:22:21.74
techprounicorn
It's awesome, but it'll be fun to watch you guys. Thanks for sharing. Not only about you know about moving analytics but about your role as as a Cto and it's always cool to see a young Cto right? Just just kind of. You know, getting an opportunity like this to to co-found something to grow it for it to be Successful. It's just it's a really cool story. So Thank you for taking the time of being on the podcast.

01:20:21.19
Shuo Qiao
Thanks for your time Michael really really glad to be here.

01:23:32.70
techprounicorn
Absolutely.