Michael has a great discussion with Patti Mara who is owner of Maranet Inc, creator of the Profit Generator Program and the Breaking Through Barriers Program as well as the author of UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans.
Patti offers great advice on how to retain and motivate your team to reduce turnover and compete in being an employer of choice. She has great tools from her book she highlights to evaluate where you are today.
Patti then turn her attention to customers and drops great knowledge on how to stay connected outside of the mundane surveys we all hate to fill out.
How to move your business 10 years forward - this is the podcast.